Shipping policy

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Shipping Policy

At ZERO Footwear, we ship to customers in the United States through our international fulfillment partners. Below you’ll find everything you need to know about how and when your order will arrive.

Delivery Timeframes

Our delivery process has two parts:

1. Processing Time (24–48 hours):

  • Orders placed before 12:00 PM EST are processed the same business day. Orders placed after the cutoff are processed the next business day.
  • Order confirmation, quality inspection, and packaging.

2. Delivery Time (6–10 business days for standard, 10–15 during peak seasons):

  • The time it takes for your order to travel from our international fulfillment center to your delivery address.
  • Standard delivery times for major destinations:
    • United States: 6–10 business days.
  • Holiday and peak-season delivery times for major destinations:
    • United States: 10–15 business days.

Please note: shipping times do not include potential delays due to customs and duties. Delivery may take longer during peak seasons such as Christmas, New Year, Black Friday, and Valentine’s Day.

Shipping Costs

We offer the following shipping options:

  • Standard Shipping (with tracking): Free on all orders.

You can track your order in real time here.

Order Modifications and Cancellations

You may cancel your order within 15 minutes to 2 hours after placing it. To cancel, please email us at info@zero-footwear.com as soon as possible. Once an order has been processed for shipping, it can no longer be canceled, but you may follow our standard return process — see our Return Policy for details.

Lost or Significantly Delayed Orders

If your order has not arrived within 21 calendar days from the order date (excluding customs delays), please contact us at info@zero-footwear.com and we’ll work with you on a resolution.

Questions

For any shipping questions, please email info@zero-footwear.com. Our customer service team responds Monday through Sunday, typically within 1 business day.

Customer Service

Email: info@zero-footwear.com

Phone: +1 (413) 330-0273

Hours: Monday – Sunday, 9:00 AM – 5:00 PM EST

Typical response time: within 1 business day

Address: 4/F, 9 Queen’s Road Central, Central Hong Kong Island, Hong Kong

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